Chase

Frequently Asked Questions

1. How do I earn rewards points?
   You'll earn 3 points for purchases in the top 3 Everyday categories where you spend the most each month, automatically. There are 15 categories in all! You'll earn 1 point for every dollar in purchases that you make everywhere else. Redeem your points for gift certificates, hotel stays, car rentals, travel on any airline with no blackout dates, charitable contributions or merchandise. Feel free to change your mind and change your rewards to earn cash back and take your earned rewards with you.
2. How are my points calculated?
   Chase automatically calculates your bonus points at the end of each month. The top 3 Everyday categories where you spend the most will earn triple points. And the greatest part of all is that your top categories can change each month depending on where you spend the most. There is a monthly spending cap of $600 on the 3-point bonus earnings; after the $600 cap, the bonus categories receive 1 point. There is no cap on purchases earning 1 point.
3. Where can I earn triple rewards?
   At qualified:

   • Grocery Stores
   • Gas and Convenience Stores
   • Department Stores
   • Drugstores
   • Beauty Salons/Spas
   • Pet Supply Stores and Veterinarian Offices
   • Telecommunications
   • Cable/Satellite TV & Internet Service
   • Fast Food & Quick Service Restaurants
   • Local Commuting
   • Gym Memberships
   • Utilities
   • Dry Cleaners
   • Video Rentals
   • Movie Theaters
4. What are some examples of points redemption?
   You can redeem your points for Travel, Brand Name Merchandise, Charitable Contributions, or Gift Cards that you can use in lots of your favorite stores. Some reward examples are:

   • 200–4,999 points — $1–$25 statement credit towards any prior purchase
   • 1,000 points — $5 gift card for video rentals, books, coffee shops and more
   • 1,500 points — $10 gift card for gas, clothing stores, books and more
   • 2,500 points — $25 charitable contribution to WWF or ASPCA
   • 3,000 points — $25 gift card to restaurants, department stores, coffee shops, gas stations and more
   • 5,000 points — $50 gift card to home improvement stores, department stores, car rentals and more
   • 5,000+ points — $50+ statement credit towards any prior purchase
   • 10,000 points — $100 gift card to department stores, home improvement stores, hotels and more
   • 15,000 points — $150 towards any airlines ticket purchase
   • 25,000 points — round trip airline ticket for any class, any destination (up to $325 in value)

   These are just some of the reward choices you have. Visit www.chase.com/creditcards for a full list of available rewards.
5. What is the difference between earning cash back or rewards points?
   With the cash option you'll earn cash back and with the points option, you'll earn points that can be used for travel, merchandise and gift certificates. With either, you'll earn triple rewards for Everyday purchases.
6. What if I want to change my rewards?
   You can change your mind and choose to earn points instead of cash back and take your earned rewards with you. To change, just go online or call the customer service number on the back of your card.
7. What are some features and benefits of the Chase Freedom^SM Credit Card?
   • Rewards
   • NO Annual Fee
   • Zero Liability for fraudulent transactions on your account
   • Travel Benefits such as Auto Rental Collision Damage Waiver, Travel Accident Insurance, Emergency Cash and more (see Visa/MasterCard benefits if more info is needed)

   Chase Freedom^SM credit card also comes with 'blink' — a new feature that makes it faster and easier to pay at select merchants.
8. How do I redeem my rewards?
   When you are ready to redeem just go online to www.chase.com/creditcards or call 1-800-603-2265.
   
   Points Redemption

   • Points are not earned on balance transfers, cash advances, any checks that access your account, overdraft protection advances, traveler's checks, finance charges, or fees of any kind
   • Points may be earned, but cannot be redeemed, if the account is in default
   • Rewards expire 60 months from date issued
9. What are Quick Service Restaurants?
   Anything from pizza to hamburgers to tacos — even sandwich shops, coffee houses and more.
10. What is blink?
    Blink is a new feature that makes it faster and easier to pay at select merchants. By holding the card against the special reader, the transaction is authorized quickly, easily and safely replacing the need to use cash for traditional "cash-only" purchases like fast food and gas stations. Blink can also be used for traditional credit card purchases.
11. Is blink safe to use?
    You don't have to give the merchant your card for blink purchases — it stays in your hand so you're in possession of your card. And since you must hold your card within 2 inches of the reader, this ensures you can't pay for something unknowingly, or get charged for someone else's transaction.
12. Where is blink accepted?
    To make a purchase using blink, participating merchants will have special readers on their counters and signs saying they accept blink. You can continue to use your card as you always have at all other merchants. For a list of blink merchants, visit www.chaseblink.com.
13. Learn more
    For more information on how to effectively manage your Chase credit card account, visit www.chaseclearandsimple.com.